How do you provide technical support and customer service?

If you have any issues with setting up your web site or email, our help is available via the support ticket system. We recommend that clients check out the knowledgebase, control panel documentation and tutorials first where most of the common problems and questions are addressed.

The support available via helpdesk / ticket system is the fastest way to receive answers to your queries. It also provides both of us with records of communication that will be very helpful for in solving your issues. Our support is available 24 hours a day, 7 days a week, 365 days a year.

For quick questions, we are also available via online chat from 9am to 11pm EST. If you go to our website, you can find the chat link in the lower right corner. 

For our managed dedicated server clients, we also provide toll free number to reach us 24/7 for emergency issues.

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